one thing that keeps you sound asleep at night?

Our rock solid infrastructure. We have spent roughly one and a half years building our infrastructure consisting of IBM and Cisco products. Not to mention our proprietary customer management and order system, built from scratch to handle any kind of load. I have full faith in our system, and that’s what keeps me sound at night.

- On the other hand, what is the one thing that makes you jump out

of bed in the morning?

The single most thing that makes me jump out of bed every morning is our customers. Since the nature of my job is to not only lead the company, but to manage our customer service side of things, it makes my day a whole lot of fun when you are thinking of ways on how to improve customer satisfaction. It’s also great waking up in the morning and knowing that you’ll be making a bunch of people happier today.

- Your company is focused in the highly competitive Budget Unix

Hosting market, how do you distinguish yourself from the rest of the pack? Our market is definitely competitive and it’s a good strategy to stay ahead of the game. Our company simply does what it can do to give the customer whatever they need to create an online presence. We’re different because we actually own all the hardware, have a proprietary customer management and ordering system; every aspect of a very expensive managed account is included. We believe that our service is different because of the level of customer service. We take our customers by the hand and guide them in the right direction; we do more for our customers, instead of the ordinary support.

- Do you have plans to broaden your product offerings to include

dedicated servers or reseller plans?

Yes, these plans are in the works and will be offering in a short time. We also are looking into expanding in the ISP market to offer direct connectivity to businesses in the Greater Toronto Area.

- As a follow-up, considering budget hosting, dedicated servers,

reselling, windows hosting, co-location servers, etc., where do you see the biggest growth areas in the hosting industry over the next couple years? As time goes on, individuals are getting more and more skilled and are starting to manage their own servers and what not. In my opinion, the dedicated server market, especially the new low-end $99 dedicated server market is going to see the biggest growth.

- What is your company's advertising and marketing focus? Do you

advertise most locally or online? Do you target Canada and North America? Our company has been around for 3 years, and we have been marketing locally since then. It has proven to be very successful. Recently, we have just started to bring our services online for the world-wide marketplace, and are advertising primarily to the Canada, US and UK markets.

- Can you briefly tell us how you got started and the background

of the company?

It all started at the age of 14. I use to run a freeware download web site, and needed hosting. So I found a place to host (I won’t say where). It was fine, and then something happened, I couldn’t get my backups, kept getting knocked off the servers for outrageous reason and I finally said enough is enough. At the time, I met Kevin Moonlight, now our Technology director. We sat together, discussed the opportunity and we began our venture. Our goal was to treat customers the way we wanted to be treated, and thus far has proved very successful for us. The company was established in Ontario, Canada on October 26, 2000.

- What unique skills do you bring as President that has

contributed to your fast success?

I will start off by saying that I am not perfect, and I am not the "best", that’s just being plain honest. However, the skills that I do bring, is essential and has kept us alive for over 3 years now. I am very friendly when it comes to customers, strong people skills, very knowledgeable in the Internet advertising game, so we know what type of advertising is going to work, and what’s not. Hard working committed and have very strong leadership skills. Sounds like a resume eh? It’s unique, because I’m 19 years of age, and everyone that we deal with understands the level of maturity that company and I have.

- I see that customer support is a focus for you. How has that

contributed to your success?

This is key. Most forget that customers are the ones that will talk about your service and get you more customers for free by word of mouth. Our dedication to providing industry leading customer satisfaction is paying off. Customers love to be treated and held by the hand, and when they see that they will be helped no matter what the circumstances are, they will stay yours forever. Building one-to-one relationships with your customers is vital to success.

- Do you have any plans to venture into the budget windows market?

Yes. We are actually sending some staff to learn more about managing windows servers so that we will be able to support this. It’s in the plan… and we should be offering this service by the end of 2004.