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BobCares and DemoWolf team up to provide unprecedented support < Press Releases < HostingKnowledge Main

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BobCares and DemoWolf team up to provide unprecedented support

(Nova Scotia, Canada) - Web hosting tutorial provider DemoWolf today announced a new partnership with BobCares, the leading outsourced technical support provider to the web hosting industry. DemoWolf and BobCares will be working closely together to provide an unprecedented level of support to hosting companies' customers.


The partnership between DemoWolf and BobCares will make it easier for BobCares customers to integrate flash support tutorials into their businesses. DemoWolf flash tutorials will be available at discounted rates with all BobCares support plans, and as standard free additions to some plans.


The partnership will also make it easier for DemoWolf customers to outsource their technical support requirements, as all DemoWolf customers will get discounts on all BobCares support plans. The end result will be more companies offering a full line of support including dedicated server management, helpdesk provisioning for end-users, and flash tutorials so end-users can attempt to solve their problems before having to contact technical support.


"We are proud and excited to be so closely associated with BobCares" says Rob Moore, president of DemoWolf. "BobCares and their team of almost 300 employees has been providing technical support to numerous hosting companies for many years, and we feel this relationship further solidifies their mandate to provide the best possible support to their clients. We're also excited to be able to offer discounted BobCares services to our clients... a value-add I'm sure will be enjoyed."


BobCares currently has 296 employees, and supports over 3.5 million websites. Hosting companies who wish to provide timely and accurate technical support to their customers, but not hire additional staff to do it, hire BobCares to be their technical support staff. BobCares' has many different support plans to choose from including dedicated administration facility, server administration plans, helpdesk plans, and telephone support plans. Hosting companies can hire BobCares on a per ticket basis, a per server basis, or even be your support team after hours.


"Bobcares has always kept customers on the frontline with excellent service all through the years" says Blessen Cherian, Executive Member of BobCares. "We see DemoWolf as a product which provides the edge to our customers by offering customer branded user friendly flash tutorials at very affordable prices. At Bobcares, we do not limit our responsibility with ticket resolutions. Instead we involve ourselves in every activity that helps our customers grow and offer better customer support... this partnership with DemoWolf does just that. When the best players team up, such a venture will produce brilliant results and the customer surely will have more reasons to celebrate!"


DemoWolf now has over 1600 ready-made custom branded tutorials for the web hosting industry, including tutorials for cPanel, Plesk, Helm, H-Sphere, Virtuozzo, Direct Admin, Email and FTP applications, Domain Registrars, Private Nameservers, phpMyAdmin, SmarterMail, RVSiteBuilder, WordPress, Fantastico, and many more. DemoWolf is the fastest growing tutorial provider in the industry, and also produces custom tutorials, voice tutorials and interactive demonstrations.


 


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